PRISMA will contribute directly to the objectives of Key Action I by providing for the first time a comprehensive and systematic analysis of the impact of IST on all aspects of the provision of citizen services, both in relation to each service field covered by Key Action I as well as to important cross-cutting themes. The project will examine fundamental and critical issues and developments, including those which cross between service fields, and put these in the context of socio-economic and technical developments, long-term visions and scenarios, an understanding of how these services are likely to change, an the challenges and opportunities this presents. PRISMA's work will assist Key Action I RTD projects, service providers, policy makers and other stakeholders in exploiting present and future trends. PRISMA will develop into a commercially sustainable set f tools and services covering methods and best practice guidance, scenario and modelling techniques, metrics and evaluation criteria, and socio-economic benchmarking techniques for assessing impacts.
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